Return and Refund Policy
Last updated: August 12, 2024
Thank you for shopping at Venom Procurement DBA: FMK (mixerknives.com).
We understand that sometimes purchases don’t work out as planned. However, due to the nature of the products we sell (knives), we have a strict return policy. Please read this policy carefully before making a purchase.
We reserve the right to modify this policy at any time without prior notice.
Limited Returns and Refunds
We generally do not accept returns or offer refunds. This is to ensure the safety and security of our products.
Exceptions: We will only consider returns and refunds in the following limited circumstances:
- Product Defect: If the product you receive is demonstrably defective upon arrival (e.g., broken, malfunctioning), please contact us within 7 days of receiving the shipment. We may, at our sole discretion, offer a replacement or store credit for the defective product.
- Incorrect Item Shipped: If you receive an item that is different from what you ordered, please contact us within 7 days of receiving the shipment. We will arrange for the correct item to be shipped to you and for the incorrect item to be returned at our expense.
Conditions for Returns
For any return to be considered, all of the following conditions must be met:
- Return Request: You must contact us within 7 days of the order ship date to request a return. Requests outside this timeframe will not be considered.
- Original Packaging: The product must be returned in its original, unopened, and undamaged packaging.
- Unused and Uninstalled: The product must be completely unused, uninstalled, and free of any damage or scratches.
- Proof of Purchase: You must include a copy of your receipt or other proof of purchase with the return.
- Photographic Evidence: For any claims of defects, you must provide clear photographic evidence of the issue.
- Customer Pickup: We do not offer return shipping labels. You are responsible for the cost and risk of returning the product to our address:
Venom Procurement DBA: FMK 119 E Oak Street Durand, Illinois 61024 USA
DBA: Venom Procurement 119 E Oak Street Durand, Illinois 61024 USA
We are not responsible for lost or damaged items during return shipment. We recommend using a trackable and insured shipping service. We cannot issue a refund without actual receipt of the returned product in the condition described above.
Final Sale
All sales are final. We reserve the right to refuse any return that does not meet these conditions.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- By email: [email address removed]
Please note: This revised policy strengthens your business protection by:
- Clearly stating that returns and refunds are generally not accepted.
- Limiting exceptions to defects and incorrect shipments.
- Imposing strict time limits for return requests.
- Requiring original packaging, unused/uninstalled product, and proof of purchase.
- Mandating photographic evidence for defect claims.
- Shifting the responsibility and cost of return shipping to the customer.
- Emphasizing that all sales are final except for the limited exceptions.